Refund Policy

All sales are final

Every Luxro product is a digital course or digital guide. The moment your payment goes through, the full product is unlocked in your library. Unlike a physical item, digital content cannot be handed back once you have access to it.

For that reason, all purchases are non-refundable. This applies to the main course and to any optional extras you add after checkout.

No refunds for change of mind

We do not give refunds, credits or exchanges if you:

• change your mind after buying;
• did not have time to watch the lessons;
• did not get the personal results you hoped for;
• bought by mistake, or bought more than once without checking;
• found the material too basic, too advanced, or different from what you expected, where it matches its description.

Please read the course description and watch the free sample lesson on the checkout page before you buy.

Payment plans

If you chose to pay in instalments, you have agreed to pay the full price. Stopping the lessons part-way does not cancel the remaining payments, and instalments already paid are not refunded.

Your rights under consumer law

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law or any other consumer law that applies to you and cannot be excluded.

Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. If a product has a major problem, for example it was not supplied, cannot be accessed because of a fault on our side that we cannot fix, or is significantly different from its description, you are entitled to the remedy the law provides, which may include a refund.

Buying from the EU, UK or another country with a cancellation period

Some countries give buyers a cooling-off period to cancel online purchases, for example 14 days in the EU and the UK. For digital content, that right ends once you get access.

Luxro courses unlock the moment your payment goes through. By completing your purchase, you ask for immediate access to the digital content and accept that you lose any cancellation right once access starts. Your rights for faulty or misdescribed products, set out in section 04, are not affected.

Trouble accessing your course

If you cannot log in or a lesson will not play, email [email protected] with the email address you bought with. Most access problems are fixed quickly, and we will sort it out for you.

Charged twice or charged in error

If you were charged twice for the same product, or charged an amount different from the price shown at checkout, email [email protected] and we will correct it.

Chargebacks

If you have a problem with a charge, please contact us first so we can resolve it. If a payment is disputed or reversed with your bank, access to the related product is paused while the dispute is open.